Adrienne Michelle's Salon & Spa - Jacksonville, Florida

Tommy Shinn

As always, the attention at the salon is top notch. Clients are greeted and pampered throughout the visit. I highly recommend Addrienne who has cared for my hairstyling needs for over 20 years. Love this salon and highly recommend it. See Ashley for the best massage in North Florida.

Tess G

I would like to start off by saying, I feel bad to post anything negative about my experience as the staff was overly welcoming. Extremely sweet and the salon is beautiful and very tidy. I cannot stress enough how sweet everyone is. However, this was a very unfortunate night for us. We were accidentally triple booked and I felt so bad, we called early that morning to see if they had one more spot available and they squeezed me in. (There was a slight scheduling mix up and that made her triple booked) I went with my sister and mother. My sister was told her hair would be 150 dollars and was charged 50 additional dollars for toner without being told and 45 for maybe a 1/3 inch cut my sister didn’t ask for as in the beginning she specified she was unsure if she wanted a cut but, Adrienne just started cutting my sisters hair without asking. My sister was originally told 150 and wound up floored when she was told her total was 250 dollars. She was promised a balayage and received simple highlights which she explicitly explained she did not want, they look extremely lazy and streaky...my nanny said they look like they’ve been grown out for 3 months....its almost disgusting how outrageously overpriced and completely unlike the pictures my sister had shown Adrienne. My mother had gone in for a nanoplasty and was told mid-session she could not wash it for 5 days or dye it for 1 week. Knowing this prior my mom absolutely would NOT have gotten this procedure done, as she likes her hair in a particular way for her job. This seems like something important to mention prior to an appointment so the client could prepare themselves properly. She was frustrated and left with her hair flat and with an orange cast (her hair is naturally black).The women was VERY heavy handed and pulled on her hair with the flat iron and unfortunately burned the ends of her hair. She and my sister are now crying and out 550 dollars (total). My hair was a homemade mess I needed fixed. I have a lot of hair and I understand she was very busy but I only re-colored 1/3 of my hair (underlights/peekaboo highlights) It was a swamp green from at home dye and the bleach could not lift it I wanted it blue and it became a a bright teal which looks fine. However, I am not a hair expert but the hair is 3 different colors at the roots and now i’m too upset to put my hair up.... My roots are blonde, brown and green not even blue....She also neglected to show me my roots so i was surprised when i went home and put my hair up. I genuinely would rather be told something cannot be done with my hair in 1 appointment than pay 200 dollars for 1/3 of my hair dyed 3 colors. I was told my hair would cost 150 dollars as well and I believe I was charged for a blow dry which she did not tell me was extra. I hope I save you all some time and money with my honest review....I wish I had seen an honest review before my family left with ruined hair and out nearly 1000 dollars. Overall, it was a night to remember....in a very unpleasant way. I do not say that lightly.

REFUND/CUSTOMER SERVICE*
We reached out with a neutral party (my godmother) for any kind of compensation and she was told to leave her name and number as she would receive a call back from the owner. We have waited nearly a full week for some type of response after being told we would receive a call back from Adrienne herself which we never received. I cannot say i’m shocked as Adrienne has handled this whole situation very unprofessionally and this to me speaks high volumes about her level of customer service and what matters most to her which is not customer satisfaction. Something else important to note is that her salon is not accredited with the Better Business Bureau.

Jennifer Frye

Wow! I received a "Day of Beauty" gift certificate for my 50th birthday. It comes with a one hour Swedish Massage, a European Facial, and a spa pedicure. It was my first time for all three services, and I must say I'm addicted. It was amazing. The massage was so very relaxing, the facial was refreshing, and for someone who does NOT like their feet touched, it was very tolerable and so much better than what I can do.
I was there for about 2 and a half hours and I can't wait for my next visit.
I also want to give mad props to Ashley. She has amazing hands!!
Thanks to all!!!

brittney shannon

DO NOT GO HERE DO NOT GO HERE! My niece got her hair done here for Christmas and wanted teal highlights. Her hair has no color and she gave her the hair color and said do it at home. When called for a refund she said no and hung up the phone. Not only did she not provide the service she was paid to do, she rudely hung up and refused to remedy the situation. DO NOT GO HERE! A waste of money!
If I could leave zero stars I would because she did nothing and still did nothing. The first pic is of what she left..

The Second pic is what it looked like after an actual professional did it.

Jenna G

Adrienne and her staff are very sweet and friendly, but I had a very poor experience with the salon. I showed Adrienne the hair I desired which was a balayage ombré. I also discussed the price range and she said it would be 150 dollars for the whole thing. She dyed my hair and i was unsure if I wanted a trim but she started cutting anyways. After the process was done I looked the same with 5 random blonde streaks in my dark brown hair. The “balayage” looked like she slapped dye in my hair without looking. My hair didn’t even slightly resemble the picture. Furthermore, when I got to the register she said my total would be 250 dollars. I was so infuriated she charged me 50 dollars for a two second trim and 50 dollars toning without asking if I was okay with the up charge. My sister also came along and got the bottom layer of her hair dyed and she charged her 200 dollars. I now have to get my hair redone because of the terrible job Adrienne did. This was my first time ever going to a salon and this made me never want to go again. If you want beautiful hair like your reference photo do not come to this salon. Overall, I’m disgusted with the sloppy and unprofessional results and the OUTRAGEOUS price. I wouldn’t recommend this salon to my worst enemy.

Heather Wickman

The atmosphere in this place alone is worth going. Adrienne has been my hair dresser for the last 4 years. I’ve always been extremely happy with how my hair color & cut turn out. I look forward to my time in this beautiful salon each & every time.

Ann Lopez

Adrienne is always upbeat and friendly. She is always on time. Her salon and shop are always neat, clean and tidy. It's a pleasure going there to get my hair done.

Mary Busch

Coco and Adrienne are AWESOME! I took my 7 yr old granddaughter and myself there arriving at almost 5pm. Adrienne cut my granddaughters hair and it is gorgeous. My granddaughter also had a manicure and a ped icure and the entire staff treated her like a princess. They provided her with hot chocolate and a cupcake and was so very patient answering the very many questions of a busy 7 yr.old. Coco took fantastic care of me. I believe she worked a miracle. I had my hair cut, colored, highlighted,and styled, as well as getting a manicure myself. They closed at 7pm but, Coco did not rush or push me out the door. She took her time and took great care of me. I also noticed that they carried and sold some extremely cute clothing as well as jewelry, and hand lotions,bath bombs etc. All of which were very reasonably priced. My granddaughter is ready to go back today. lol However, we will be returning when the time arrives for our next hair appointment. As far as I'm concerned this is THE ONLY place in Jacksonville. They are simply THAT GOOD!!! Thank you Coco and Adrienne for the fabulous new looks and for all you did! 🙂