Rinse Salon - San Diego, California

Teagan Serna

I have never left a bad review on a business but I'm really disappointed in my experience with Rinse salon. Photos on their social media looked great, and since I wanted a pretty simple cut and color I didn’t select a preferred stylist when I booked online, but did put a note that I wanted a Senior Stylist.

I have medium brunette hair that is 100% virgin, and I wanted to dye it much darker, borderline black with cool tones. I was very clear about what I wanted, brought in photos and everything. I also had cut my own layers previously that, no surprise, ended up not being even so I wanted the stylist to fix these as well. I stated that I did not want super blended butterfly cut layers, but clearly defined layers with fringe and again showed photos. I also said she could cut as much as she needed in order to fix the layers.

The stylist barely trimmed my layers without reshaping them at all. I asked her to add a shorter layer and she said it wouldn’t look good and so she didn’t. She never showed me the cut from the back, which I didn’t even realize until I got home and had someone take photo of it for me where I saw how uneven the layers still were. They honestly look horrible, really uneven, a blended mess and super heavy in one area. The attached photo is my hair immediately after my appointment.

When I saw the color in different light than at the salon, it still looked really warm and not dark enough. It’s clearly not even close to black and has a lot of warmth still.

When I went back to the Rinse site to find the email to ask to have my hair touched up, as is there policy if you are unhappy with it, I saw that the stylist I had was the least experienced stylist in the salon, only ranked “stylist” even though I requested a senior stylist, 3 or 4 ranks above that. This makes sense since she struggled to style the sort-of fringe she cut and actually just gave up on trying at one point.

I was really upset when I saw that, and sent an email asking if the owner would consider fixing my hair since I wasn’t given the level stylist I asked for, and didn’t feel comfortable having her cut my hair again. I also didn’t want to request a different senior stylist to redo my hair without getting fully paid, obviously.

I emailed twice, tried calling, and almost two weeks later no one from Rinse salon has gotten back to me. Really unprofessional. I’m fed up with the lack of care they gave to a new client. I won’t be going back and would advise others to try a different salon.

Gelsey Thomas

I cannot recommend Monika highly enough for hair services! She possesses a true talent and gift for everything hair styling. It took me quite some time to find a hairstylist I could trust, but I finally found someone who can bring my vision to life. Monika has transformed my hair, giving it so much more dimension and vibrancy, while ensuring the coloring looks natural and effortless.

She also did an incredible job prepping my hair for my wedding day, including perfectly matching me for hair extensions. Thanks to Monika, I have so much more confidence in my hair, and I’m excited for all our future sessions. Her expertise, attention to detail, positive and kind demeanor and warm approach made every appointment a great experience!

Monica Algya

Summer at Rinse was amazing! Came in feeling weighed down by my hair and left with a beautiful layered cut. Exactly what I wanted and she was fun to talk to! Cute salon too.

Bailey Waggoner

Jess did such an amazing job on my hair. I went in not knowing exactly what I wanted done. she walked me through the entire experience with genuinely solid recommendations. i could tell she really knew what she was doing. she was also so kind and sweet to talk to. i came out with results that i couldn’t have even imagined. i hated my hair when i walked in and felt like a new person after i left. i’ll never go anywhere else from now on. love this place.

Dulce Vazquez

Mariela did a great job explaining everything she was doing step by step. Giving suggestions on what would suit best my hair type. I loved so much my cut and style, definitely coming back to her.

Savanah Durrant

Joey was awesome! I’ve never felt more comfortable in a salon chair before. He listened to my wants and talked me through his whole process. I’ve never experienced a stylist like this before. He was warm and very personable! Cant wait to go back in the future <3

T L

Went in to Rinse Salon with virgin hair. I wanted a base color to cover whites that would match my natural dark hair as close as possible. Ended up leaving with hair color that was lighter and more red than natural, lightened roots and nearly zero white coverage.

Sam T

Mariela did an amazing job on my haircut! Probably one of the best haircuts I’ve received. She is amazing!